The ResolvedCX Model
Affordable, Flexible, Quality Support
Provide Quick, Quality, Flexible Customer Service
1. Quick Response to Prospective and Existing Customers
Hold on to interest from prospective customers and existing customers by being quick to respond to their questions or concerns.
2. Securing Quality Support
ResolvedCX can provide you with detailed analytics on the most common issues impacting your customers so we can address problems with the best approach possible.
3. Omni-channel support
Our agents can provide support through multiple channels like live chat, phone, and email support.
Save Your Time
1. Handle Back Office Processing
Processing orders manually or need to run a process that's unique to your business? Hand it off to us and use your in-house team for only the highest value work.
2. Handle Hiring Top Talent
All our agents have extensive call center experience. We screen agents for language, typing abilities, and mock tickets, and train them on customer service best practices, from style to platforms like Zendesk and Shopify that are relevant across many businesses.
3. Handle Training
All you have to do is send us your existing customer service training materials, and we'll take care of the rest! We'll create custom text/quiz modules to bring new agents up to speed. We can generally on-board new agents within a week!
How we are able to offer the best rates in the industry
ResolvedCX uses experienced work-from-home agents in the Philippines who are vetted for their efficiency and communication skills. That means you're not paying extra for expensive facilities or equipment.